Knowledgebase: Upgrade & Updates
Posted by Ani Imagenomic Support, Last modified by Ani Imagenomic Support on 23 November 2017 08:13 PM
All registered users of Imagenomic software products are currently eligible for free upgrades / updates to the latest product editions available on our website, unless posted otherwise. This includes switching between Mac and PC compatible versions. |
You simply need to download and install the latest version(s) from our Download page http://imagenomic.com/Download and activate them with your original license keycodes. Be sure you are downloading the correct edition of the product you originally ordered.
Please restart your computer both BEFORE and AFTER the installation to properly sync your files. This restart procedure is a required step. Please also make sure no other programs are running during installation.
If you need to retrieve your keycodes, please follow the appropriate step below:
a) If you purchased an Imagenomic product AFTER November 1st, 2006, please refer to our Customer Care Center powered by Share-It through the "My Order" link available from the Download and Purchase pages https://secure.shareit.com/shareit/ccc/my_account.html?publisherid=200029983&languageid=1 whereby you can not only view your order status but also receive your product activation code(s) on the spot. This resource is available to use at your convenience.
b) If you purchased an Imagenomic product BEFORE November 1st, 2006, or if you are unable to retrieve the key for some reason, please submit a ticket and our Sales team will retrieve your license keycodes from our archives. Please provide as much information as possible:
1. Under what name was the purchase made?
2. Please list all the email addresses you may have used for purchasing.
3. What was your phone number at the time of your purchase?
4. What was your billing address at the time of your purchase?
5. The date or the approximate timeframe (year/month) of your purchase.