Knowledgebase: Ordering
I have submitted an order, but have not received my product activation code(s)
Posted by - NA -, Last modified by on 04 March 2009 02:14 PM
Please refer to Imagenomic's web site Customer Care Center powered by Share-It, whereby you can not only view your order status but also receive your product activation code(s) on the spot.

Depending on the purchase option used (e.g. credit card, paypal, wire transfer, etc.), there can sometimes be a delay in processing and verifying a customer order. If you need to verify your specific order status because of a delay, please contact Share-It, our webshop partner directly; for North America customers, Share-It's Customer Service can be reached at or by phone at 1-800-903-4152.

For all other customers, please use the following contact info:

Customer Service Europe: (Languages: German/ English/ French/ Italian/ Spanish/ Portuguese)

share-it! - Digital River GmbH c/o Digital River Ireland Ltd. 4300 Atlantic Avenue Westpark Business Campus Shannon, Co. Clare Ireland
Phone: +49 221 31088-20 Fax: +49 221 31088-29
English (outside North America):
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