Knowledgebase

We provide the Back-up CD option for the convenience of those customers who prefer to have a physical CD on hand, e.g. in the event of a system crash/replacement or reinstallation, rather than download products from our website. To remove the Back-up CD o...
The coupon field is located on the cart page of Imagenomic's website. Please proceed to purchase page and add the desired product to the cart. Then enter the coupon code in the appropriate field (typically near the bottom of the page/form), and click the ...
Our license keys are cross-platform, so you will simply need to download and install the appropriate version (Mac or Windows), and then activate the product with your original license key code.
Registered Product Licensees will receive all minor modifications free of charge, including updates from beta versions and interim version releases (such as v2.0 to v2.5). Simply download the latest version and install it. For major modifications and ve...
Please submit a ticket and specify your order number and the coupon code to be applied, and we will request a partial refund from our webshop partner Share-It.
Please refer to Imagenomic's web site Customer Care Center powered by Share-It, whereby you can not only view your order status but also receive your product activation code(s) on the spot. Depending on the purchase option used (e.g. credit card, paypal...
Order processing and license keycode fulfillment for Imagenomic products is carried out by our e-commerce partner Element 5/Share-it, who offer a number of secure payment methods. Please refer to their FAQ page which is available at this link. If you r...
Please send an email to our Business Team (Contact@Imagenomic.com) with relevant details and background information on your company, and we will follow-up with you.  Online registration will be required: For Marketing Affiliates, please use this link....